Delivery Service, Payment & FAQs

🚚SF Express/7-11 Shop to Shop Delivery Service (Local) – Hong Kong

  1. Cash on delivery?
    Cash on delivery means that the receiver pays the delivery charge directly to the carrier upon package pickup. No payment is required to the sender.
  2. How long is the local express delivery time? What about other countries?
    Local express delivery within Hong Kong takes 1-2 working days, plus an extra day for door-to-door delivery to the residence. If you choose SF Station/SF Center/Smart Cabinet as the delivery address locally, you can collect your goods more quickly. For 7-Eleven Shop to Shop Delivery Service, parcel collection can be as fast as 4 working days (for reference purposes only) but depends on logistics providers, store capacity, and actual conditions. Delivery time for other countries varies according to their local conditions.
  3. How to pick up?
    For self-collection, SF Express will send a message to the recipient when the goods arrive at the self-collection point. Smart lockers allow only a 2-day window for collection within Hong Kong. For home delivery, SF Express will call the receiver to schedule an appointment. With 7-Eleven Shop to Shop Delivery Service, you can choose from 500+ points to collect your parcel within 4 working days, but collection time is estimated and subject to change based on logistics providers, store capacity, and actual conditions.
  4. Delivery charge reference
  5. Waybill
    After shipment, the receiver will receive an email notification. Please pay attention to the message and pick up the goods at the designated location once they arrive. If you haven’t received the waybill message, you can track the delivery status on the SF Express [Waybill Tracking] or 7-Eleven Shop to Shop Delivery Service [Waybill Tracking] website by providing your waybill number.
  6. Delivery point check

🚛Other logistics service providers – Overseas (Outside of Hong Kong)

  1. How much does Hong Kong charge for delivery?
    For overseas delivery requests, we typically use the logistics service of the Hong Kong Post Office. You can check the fee using the postage calculator available here.
  2. What should I do if SF Express rejects my cash-on-delivery order?
    If SF Express is unable to accept your cash-on-delivery order due to differing country air/sea cargo policies, we’ll try to find alternative service providers for delivery and provide you with an estimated cost for confirmation. Once we successfully receive your delivery payment, the order will proceed with courier information for your reference.
🚥Goods delivery
  1. When can I expect to receive my goods?
    We strive to deliver your order as quickly as possible. However, please note that the delivery process is handled by SF Express/7-Eleven Shop to Shop Delivery/logistics company (a third party) and may be influenced by factors such as weather, traffic, public holidays, and smart cabinet availability. While we will do our best to assist with any delays, we cannot guarantee exact arrival times and will not be held responsible for any losses resulting from delayed delivery.

🎁Product & price Information

  1. Why does the product color differ from the actual visual?
    We make every effort to ensure that the pictures on the webpage accurately depict the actual color. However, due to variations in displays, there may be discrepancies in color tones.
  2. Why is the size of the goods different from what is mentioned on the webpage?
    We make our best attempt to provide accurate measurements for the goods. However, slight variations (1-3cm) may occur due to factors such as material elasticity and measurement methods.
  3. Why does the received product information differ from what was expected?
    We aim to maintain the accuracy of all product information displayed on the webpage, including photos, descriptions, discounts, and prices. If you have any questions, you must contact us for inquiry and confirmation before placing an order. If any incorrect information is discovered after placing the order, it is your responsibility to bear all costs, as cancellations will not be accepted. No refunds will be provided. 

    Please note that we frequently update information on our website, and prices and offers may be adjusted due to factors such as exchange rates. While we strive for completeness, the information provided may contain typing/word errors, pricing or other inaccuracies. We will promptly correct any inaccuracies but may not issue individual notifications for corrections.

💰Currency conversion
  1. What should I do if pressing the currency switch button doesn’t update the page?
    If pressing the currency switch button fails to update the page, you can resolve the issue by refreshing the web page.
📦Stock
  1. How can I ensure that the goods are in stock?
    It’s possible that when the system receives your order, the product you purchased is out of stock due to errors in stock management or supplier shortages. We will notify you as soon as possible.
💵Accept order
  1. Has my order been successfully placed?
    Before placing an order, please ensure that all information is correct. After you place an order, we will send you an email/WhatsApp message to acknowledge receipt of your online order (the email may be in your spam folder), confirming that the order has been accepted.
💳Payment 
  1. What payment methods are available?
    We accept credit cards (Visa, Master, Union Pay, American Express), PayPal, ATM or bank counter direct transfers, and FPS (Fast Payment System) on this online platform. For other payment methods (e.g., Octopus, WeChat Pay, Alipay, PayMe), please contact us at +85253873699 or email noflowerfruitcs@gmail.com.
  2. Can I know ATM/bank counter direct transfer/FPS account details?

a) Bank counter:
Beneficiary Bank: Dah Sing Bank, Limited
Account Name: Pinpointer Solution Company
Account Number: 040-632-32802065

b) Dah Sing Bank ATM:
Account Name: Pinpointer Solution Company
Account Number: 32-32802065

c) FPS:
ID No: 8225344

Account Name: Pinpointer Solution Company
Account Number: 040-632-32802065

Customers must make sure that all the information is correct before placing an order. After you place an order, we will send you an email/WhatsApp message to indicate that we have received your online order (the email may be in the spam box), and the order has been accepted.

💸ATM/Bank counter direct transfer/FPS transfer receipt

  1. What should I do to secure my order after transferring the payment via ATM/bank counter direct transfer/FPS?

After successfully submitting the order, customers must complete the payment within 24 hours and upload the following details: (1) full name in English and (2) payment screenshot. You can send this information via:

a) Phone number +85253873699 via Whatsapp/WeChat/MeWe

b) Email noflowerfruitcs@gmail.com, or

c) Logging into your No Flower Fruit online shop account and going to “Order Status” (My Information -> Order -> View)

Failure to complete the payment within the specified timeframe will result in order abandonment. Please ensure that all information is correct before placing an order. After you place an order, we will send you an email/WhatsApp acknowledging receipt of your online order (the email may be in your spam folder) and confirming that the order has been accepted.

The above terms and conditions are important content of the order. If you have any questions, please feel free to contact us at any time for assistance. Thank you for your cooperation and support.