Delivery Service, Payment & FAQs

🚚SF Express/7-11 Shop to Shop Delivery Service

  1. Cash on delivery?
    It means cash on delivery. The receiver pays the delivery charge to the carrier directly in picking up the package.  No need to pay to the sender.
  2. How long is the local express delivery time? Other countries?
    1-2 working days in Hong Kong, plus 1 working day for door-to-door delivery to the residence. If you set the delivery address at SF Station/SF Center/Smart Cabinet locally, you can pick up the goods faster. If you choose 7-11 shop to shop delivery service, you can collect the parcel as fast as within 4 working days which is for reference only. It is estimated and changed depending on factors such as logistics providers, store capacity and actual conditions. Delivery time of other countries depends on their local conditions. 
  3. How to pick up?
    For self-collection, SF Express will generally send a message to the recipient after the goods arrives at the self-collection point, and the smart locker only has 2 days for the collection locally. For home delivery, SF Express will call the receiver to make an appointment. For 7-11 Shop to Shop Delivery Service, you can choose 500+ points to collect the parcel as fast as within 4 working days which is for reference only. It is estimated and changed depending on factors such as logistics providers, store capacity and actual conditions.
  4. Delivery charge reference
  5. Waybill
    The receiver will be notified via email after shipment. Please pay attention to the message and pick up the goods at the designated location once arrived. If you do not receive the waybill message, you can also trace the delivery status on SF Express or 7-11 Shop to Shop Delievery Service website by presenting your waybill number. SF Express [Waybill Tracking] or 7-11 Shop to Shop Delievery Service [Waybill Tracking]
  6. Delivery point check

🚛Other logistics service providers

  1. What can I do if SF Express rejects my cash-in delivery order?
    Due to country air/sea cargo policies are different and vary from time to time, SF Express may not accept your cash in delivery order. We will try to find other service providers for delivery with an estimated cost for your confirmation. Once we receive your delivery payment successfully, the order shall proceed with courier information for your record. 
🚥Goods delivery
 
  1. When can I receive the goods?
    We will strive to deliver the order as soon as possible. However, as the delivery process is handled by SF Express/7-11 Shop to Shop Delivery/logistics company (a third party), it may be affected by various factors such as weather, traffic, public holidays, and lack of space in smart cabinets. For the above situation, we will try our best to assist in the follow-up process. However, we are not binding and cannot promise the actual arrival time, and we will not bear any loss due to the delayed delivery of the goods.

🎁Product & price Information

  1. Why is the product color picture different from the actual visual?
    We try our best to make the pictures on the webpage consistent with the actual color, but due to the color difference of different displays, there may be color differences in the colors of the goods.
  2. Why is the size of the goods different from the webpage mentioned?
    We try our best to accurately measure the size of the goods, but due to the different elasticity of the fabric/material and the standard of the measurement method, there may be a slight error (1-3cm).
  3. Why is the information different from the goods received?
    We try our best to make all product information on the webpage, including photos, product descriptions, discounts and prices, etc. correct. However, if any product information on your order is incorrectly published or contains errors, please contact us as soon as possible, and you can choose to continue to purchase or cancel the order.
    We will frequently update the information on the website, and prices and offers may be adjusted due to exchange rates or other factors.
    The information on the webpage should be complete. However, the information may contain typing/word errors, pricing or other errors or inaccuracies. We will correct the inaccurate information as soon as possible.
    We reserve the right to: (i) revoke any offers; (ii) correct any errors or omissions; and (iii) change prices, content, promotional offers, product descriptions or specifications, or other information. If there is any correction, it will not be separately notified.
💰Currency conversion
 
  1. What should I do if I press the currency switch button but the page is not updated?
    It can be solved by pressing the refresh button on the web page again.
📦Stock
 
  1. How to ensure the goods is in stock?
    It is possible that when the system receives the order, the product you have purchased is out of stock due to the error in the stock or the supplier is out of stock. We will notify you as soon as possible.
💵Accept order
 
  1. Is my order placed successfully?
    Customers must make sure that all the information is correct before placing an order. After you place an order, we will send you an email to indicate that you have received your online order (the email may be in the spam box), and the order has been accepted.
💳Payment 
 
  1. What kind of payment methods are available?
    We accept credit cards (Visa, Master, Union Pay, America Express), Paypal, ATM or bank counter direct transfer, FPS (fast payment system) in this online platform.  You can contact us via phone number +85253873699 or email address at noflowerfruitcs@gmail.com for other payment methods (e.g. Octopus, Wechat Pay, Alipay, Payme).
  2. Can I know ATM/bank counter direct transfer/FPS account details

a) Bank counter:
Beneficiary Bank: Dah Sing Bank, Limited
Account Name: Pinpointer Solution Company
Account Number: 040-632-32802065

b) Dah Sing Bank ATM:
Account Name: Pinpointer Solution Company
Account Number: 32-32802065

c) FPS:
ID No: 8225344

Account Name: Pinpointer Solution Company
Account Number: 040-632-32802065

Customers must make sure that all the information is correct before placing an order. After you place an order, we will send you an email to indicate that we have received your online order (the email may be in the spam box), and the order has been accepted.

💸ATM/Bank counter direct transfer/FPS transfer receipt

  1. After transfer the payment via ATM/Bank counter direct transfer/FPS, what should I do to secure my order?

Customers must complete the payment within 24 hours after successfully submitting the order and upload (1) the full name in English and (2) payment screenshot to any of the following options

a) Phone number +85253873699 via Whatsapp/WeChat/MeWe

b) Email noflowerfruitcs@gmail.com

c) No Flower Fruit online shop – login your account then go to Order Status” (My Information -> Order -> View)

The timeout will be regarded as abandoning the order automatically.
Customers must make sure that all the information is correct before placing an order. After you place an order, we will send you an email to indicate that you have received your online order (the email may be in the spam box), and the order has been accepted.