General terms and conditions
By using the website, you agree to be bound by the following terms and conditions. Please read the relevant terms and conditions carefully.
- User registration
1.1 You must register with us when using the service or making an order. By registration, it means you declare (and we have the right to rely on such declarations accordingly) that you are 18 years of age or older and have the ability to constitute a legally binding contract.
1.2 You declare to us and all suppliers who provide goods through the website that all orders you make through the website will be made within the scope of your right to enter into a contract.
1.3 In view of your use of our services, you agree to:
- Provide true, accurate, up-to-date and complete information about you when filling in the registration form; and
- Maintain and update your registration information in real time to ensure that the information is true, accurate, current and complete. If we have reasonable grounds to suspect that any information is false, inaccurate, not up to date or incomplete, we have the right to suspend or terminate your registration. We shall not be liable for all costs and expenses incurred by you due to inaccurate information submitted by you
1.4 If you are under the age of eighteen, you must first obtain the consent of your parent or guardian before you can provide any personal information to the company.
1.5 We reserve the right to refuse registration of, or cancel a user ID in its sole discretion. You are responsible for all activity that occurs on your account. You agree to immediately notify us of any unauthorised use of your account, or any other account related security breach of which you are aware.
We are committed to handling personal information to protect the privacy of our customers properly. We will ensure that the policies and codes of practice adopted by us and our affiliates and agents regarding the collection, use, retention, disclosure, transmission, security and access to personal information comply with the “Personal Information (Privacy)” The Ordinance (Chapter 486 of the Laws of Hong Kong) (hereinafter referred to as the “Ordinance”), and relevant codes of practice and guidelines issued by the Office of the Privacy Commissioner for Personal Data in Hong Kong. “Personal information” in this statement is interpreted in accordance with the definition of the Ordinance.
Unless otherwise noted, we are not a seller or supplier of goods. We are responsible for managing the website, arranging the order processing process and completing the delivery of the goods you have ordered from the supplier through our website.
3.1 When you place an order, it means you purchase the goods at the specified price. Once submit, you cannot cancel the order, even if we have not accepted or rejected your order.
3.2 We will confirm you by email that we have received your order.
3.3 We must make every effort to complete every purchase order issued by the customer through the online store, but if for any reason (including shortage of goods or changes in supply) you refuse or fail to complete any purchase order, the website does not have to bear any responsibility to anyone for this.
3.4 In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made within 2 working days from your order with any deductions needed. Your acceptance of our cancellation of order means we do not need to make any compensation for your dissatisfaction.
3.5 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
3.6 You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates etc, so that we can complete your transactions and contact you as needed.
- Price and Payment
4.1 We must ensure that the prices and information of the goods listed on the online store have been updated, but we reserves the right to change the price and other information of the goods without notice.
4.2 We only accept the payment methods provided in this online platform.
4.3 We use third-party payment services to conduct online transactions. When you place an order, you agree and accept that, subject to its terms and conditions, your payment information will be collected, processed and retained by us and the payment service provider. You agree and accept that you are solely responsible for any losses incurred or incurred by you when you enter into the transaction, and we are not responsible for all or part of any related losses under any circumstances.
4.4 Customers who choose to pay via “FPS”/”ATM” must complete the payment within 24 hours after successfully submitting the order and upload (1) the full name in English and (2) payment screenshot to the “Order Status” (My Information -> Order -> View), the timeout will be regarded as abandoning the order automatically.
- Use of Shopping Money
5.1. A new registered member may receive a designated amount of shopping money within a special promotion period, which can be used at the time of shopping checkout with 30 days of validity period.
5.2. When you spend the shopping money, only 50% of the total shopping amount can be used. The remaining unused shopping money will be kept in the member’s account until it expires or is spent totally.
5.3. Please use the shopping money before the expiration date, the expired shopping money will not be refunded.
5.4. We reserve the final right to use all functions of shopping money, including but not limited to issue/cancellation/acceptance of use/deactivation/restore/adjustment.
5.5. We reserve the right to change the method of use or receiving shopping money without prior notice.
- Delivery service
(Applicable to anyone choose the designated delivery address in Hong Kong)
6.1 Except for public holidays and when the typhoon warning signal or black rainstorm warning is in effect on the current day or above, we will deliver goods to specific areas in Hong Kong from Monday to Friday. Delivery areas do not include remote areas, outlying islands, airports, and buildings without elevator. We also reserve the right to refuse delivery at its sole discretion.
6.2 In any case, all ordered goods or confirmed orders cannot be cancelled after submission, and the fees paid by you will not be refunded.
6.3 When you pick up the goods, you need to sign in return for confirmation of delivery. After signing, you are fully responsible for the goods. If the receiver or picker is not the original purchaser, or the delivery is a gift, it means you accept the signature of the above-mentioned person as proof of delivery and that the company has completed your order and accepts the transfer of related responsibilities. If you fail to receive the goods for any reason, you agree and accept that we have the right to choose to charge you an additional fee or cancel your order.
6.4 Within 2 working days after the order is confirmed, our customer service staff will notify you the expected delivery date.
6.5 Unless any specified or special circumstances, the goods will be delivered within 4-7 days (Monday to Friday) after order confirmation.
6.6 We will try to deliver the goods within the estimated time without guarantee.
6.7 Due to the rapid increase in demand for anti-epidemic products from customers in recent days, we may not be able offer normal delivery service due to shortage of hands and too many orders. Orders may be delayed up to 10 working days for delivery (the working day does not include Saturdays, Sundays and public holidays).
- Return or replacement
7.1 Unless specified or under special circumstances, no return or replacement of goods will be accepted once sent out or delivered.
7.2 If it is confirmed that any goods have been damaged, missed or delivered incorrectly during delivery, we shall refund or replace the goods to the customer who must take photos and descriptions of the damaged goods within 24 hours after delivery and clearly notify our customer service department by email firstname.lastname@example.org.
7.3 Please keep all packaging materials, including original product packaging, packaging boxes, product labels, labels, certificates, warranty cards, manuals, product accessories and any gifts for return or exchange. Please ensure that all packaging (including product labels) are in good condition and any damage or creases are considered non-returnable.
7.4 When the payment is completed, the system will automatically send information to us for confirmation. Therefore, we cannot arrange to cancel or change any confirmed orders. We recommend you put your favorite products into the shopping cart or favorite list first, then pay after you confirm the order, so you can enjoy the shopping.
7.5 After obtaining our return and exchange permission, we will refund the money involved in your online shopping to your bank account, which will take about 4-6 weeks.
- Disclaimer and limitation of liability
8.1 We do not represent or guarantee that access to our website (including the use of mobile apps or software) or any part of it will be unobstructed, reliable or free of malfunctions.
8.2 We do not represent or guarantee to you that our website or any of its content will be accurate, complete or reliable.
8.3 You agree that no data transmission on the Internet can be guaranteed to be completely secure. Although we are committed to protecting this information, we do not guarantee and cannot ensure the security of the information you transmit to us. Any data you transmit to us is at your own risk.
8.4 The website may contain information provided by the third party or links to other websites. We are not responsible for the operation or content of any third-party information or other websites (whether or not linked to our website) that is not under our direct control. If other websites set a link to our website without our prior consent, we reserve the right to request the removal of the link.
9.1 You declare, guarantee and promise that you will not:
- Use our website for any fraudulent or illegal purposes;
- Hinder or interfere with the operation of our website or the server or network used by our website; or violate any rules, procedures, policies or regulations related to the network;
- Transmit or distribute any viruses, worms, Trojan programs or other computer codes that are harmful or intrusive or may or intend to damage the operation of any hardware, software or equipment or monitor any hardware, software or equipment used by any of our websites;
- Reprint, copy, sell, resell or utilize any part of our website (including applications or software), or its use or connection for any commercial purpose
- Product and services disclaimers
10.1 Disclaimer – Information on this site is not medical advice and does not replace the advise from your doctor, nurse or other healthcare professional.
10.2 Our Website contains general information. The information is NOT medical advice and should not be treated as such.
10.2.1 Always consult a healthcare professional before using a product or service and always read labels, warnings and directions provided with the product or service before using or consuming it.
10.2.2 You should not rely on any information on our website as an alternative to medical advice from your doctor or other professional healthcare provider. All content on this site is for information purposes only, is not intended to be a substitute or to replace information provided by any licensed healthcare professional, and is not intended to be used as a source for diagnosis, treatment or cure.
10.2.3 You should never delay seeking advice, disregard medical advice or discontinue medical treatment because of information on our website.
10.2.4 Any assistance you may receive using our website’s interactive features does not constitute specific advice and accordingly should not be relied upon without further independent confirmation.
10.2.5 We do not manufacture any of the products sold on this site. Additional or different information may be on the product packaging or materials provided with a product. Manufacturers may alter ingredients or directions of use without notice.
10.2.6 We accept no liability for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights.
10.3 Occasionally there may be information on our site or in the services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
10.4 We undertake no obligation to update, amend or clarify information on the website or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on the website or on any related website, should be taken to indicate that all information on the website or on any related website has been modified or updated.
11.1 When the goods have been delivered to you, you will become the owner of the goods and at your own risk of holding the goods and we will not be responsible for their loss or damage.
11.2 If you fail to receive more than 30 days of merchandise for any reason, you agree and accept that we have the right to choose to charge you an additional fee or cancel your order without refund or compensation.
11.3 We are not responsible for any loss (whether direct or indirect) or any indirect or consequential loss caused by your transaction with us under any circumstances.
11.4 All gifts presented with promotional offers in our online store cannot be resold, and exchanges are not accepted without any basic damage the use of the gift.
11.5 Force majeure: If we are due to force majeure (including natural disasters, fires, floods, accidents, riots, wars, government policies, embargoes, strikes, labor difficulties, equipment failures or any situation beyond our control ) we are fail to accurately provide the products or services you need, we will not assume any responsibility to the user or any third party.
11.6 You may not assign, transfer or transfer any of the rights and responsibilities of these terms and conditions to any other person in any other way without our written consent.
In case of any dispute,we reserves the right of final decision and can modify these terms and conditions at its absolute discretion. Customers are responsible for reviewing these terms and conditions before issuing any purchase orders. After the purchase order is issued, the customer shall be deemed to have accepted the valid terms and conditions.
Last updated:March 31, 2021
The terms & conditions are in the English language and the Chinese language. In the event of any inconsistency between the English version and the Chinese version, the English version shall prevail.